Once an order has been received it will be dispatched to you within 1 - 5 working days.
When shipping our wares across Australia we will provide you with a tracking number via the email address you provided during the checkout process as soon as your order has been shipped.
On the odd occasion we have found a parcel we ship to become lost, enjoying its own adventure in the postal abyss. Please understand that we are just as anxious as you are for your items to arrive with you as quickly and as safely as possible. If there is an instance where your parcel disappears we will do everything we can from our end to locate it. If however our postal service deems it officially lost we will either send you a replacement free of charge or if we don't have a suitable item we will refund you the cost of your purchase plus any associated postage costs. Please note for an item to be declared officially lost, it can take up to 60 days from the date our postal service starts their investigation and they will require an official non-delivery declaration from you.
If an order is returned to us due to an incomplete delivery, a second delivery fee will need to be paid by you before we re-send your parcel.
All sales are final. We do not refund for change of mind. However if the items you receive are faulty please contact us immediately and within 48 hours of receiving the item you have purchased. In the case of an item being genuinely faulty upon delivery we will happily replace it (if possible) or offer an exchange for an item of the same value. In some cases you may be required to send the item back to us.
All products are photographed with accuracy. Each piece is unique which means the piece received may not be exactly the same as in the photo. Colour and finish of the ceramics will vary between pieces which reflects the handmade nature of the brand.
All pieces should be handled with special care. SSL pieces are food safe, microwave, oven and dishwasher safe although we personally recommend hand washing to maintain the longevity of your pieces
Retail stores, restaurants, cafes and potential collaborators please get in touch at firstname.lastname@example.org wholesale prices.